Author: Mike S.

Is your hardware business experiencing long waiting times, disintegrated communication, and angry customers? Modern market conditions cannot be met with the traditional service delivery methods applied by most customer service centers. The contact center omnichannel transforms contact with customers into a streamlined experience through seamless integration of all touch points – phone, email, chat, and…

How can a firm ensure the smooth delivery of hardware warranty and repair services while satisfying its customers? The answer comes in the experience of the front-line warriors who handle the claims of customers through the desk of Customer Service Representatives (CSRs) on issues of repair and satisfaction from their experiences. These functions reduce turnaround…