What is the Best Call Center Software with IVR for Inbound Calls? (5 Providers I Tested and Compared)
We are a mid-sized insurance broker operating across 12 European markets, with 25 agents handling claims, policy questions, and renewals, and HubSpot as the CRM everyone lives in. Over the past six months we have been dealing with inbound volume that tripled, from 400 to 1,200 calls a week. The IVR we had cobbled together…
